Given my status as a money manager to superheroes, I am interested in all things green, including green energy. Here is a link via Fresh Dialogues to an interview with Bloom Energy CEO and founder KR Sridhar: Power to the People with Bloom Energy. Rumor has it that Bloom is going to make an impact on the energy all around us.

“Bloom is a silicon valley based flexible fuel cell maker which aims to do for the energy industry what cell phones did for communications.”

Meanwhile, back at the office, I continue to be highly addicted to the internet. You can understand my trouble. I am, after all, convinced that I am a computer and a marketed product–the result of an algorithmic breakthrough by the AI community of the future (or past). Imagine how tough it is for me to go offline.

My addiction has me projecting my fears onto my health, but my mechanic gave me a clean bill just other day. She said that my real time operating system is stable–which I already new seeing that it is UNIX based and I programmed it–and that everything seemed secure.

“Enough about the electrical stuff,” I said to her. “Tell me how my user interface is?”

“Great,” she said, “and you always make me laugh, Vinnie.”

“I always will,” I said on my way out the door.

“The next phone call you answer–no matter if it is a client, your mother, your father or a prospect–just start the conversation with the following words: solutions not questions.”

“When is the last time you called someone and you immediately started getting solutions?

I called a few people today. They wanted to know my name.

I said, ‘That’s a question not a solution.’

If you’re not adding value to your customers at all times, someone else will.”

curtain

Speaking of customer experience and Web 2.0, I bought a record the other day on iTunes. Upon attempting to read the digital booklet, I was surprised to learn that hieroglyphics are back in style. Generally I try not to make broad assumptions, but isn’t the purpose of a digital booklet the possibility of reading it? If so—if I was supposed to do more than appreciate the line symmetry—this booklet is useless.

Record labels still don’t understand the internet. Last I heard the internet is not going away—there are some indications that it will be around for a little while. It may behoove the music industry to get acquainted.

Note to music labels who are not internet-savvy:

Get it together!

Digital Booklet

Thai stock market plummets over 5% amid rumours King Bhumibol has pneumonia via
Times Online.

Here is a look at the daily chart from the March lows.

Thai Set Index - Daily